4 min read

5 tips for data-driven after-sales management

by QSS on May 9, 2022 11:45:00 AM

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant engineering industry. Data is the stabilizer for sales and ensures an all-around positive customer experience.

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3 min read

What are the 5 benefits of data monetization and digitization in service and after-sales?

by QSS on May 2, 2022 12:07:42 PM

The previous article already mentioned this: The data that service technicians and after-sales employees collect every day is valuable for the entire company. You've learned what sharing across departments can do.  

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4 min read

Digital business models - how your entire company benefits from after-sales data

by QSS on Apr 25, 2022 12:00:51 PM

In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the fluctuating order situation in mechanical engineering. What exactly is the data involved? And what can be done with data that is generated in after sales?

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3 min read

Why your competitors are not yet using Big Data

by QSS on Apr 21, 2022 1:12:47 PM

Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should not approach the abundance of data with fear, but see it as an opportunity. It provides valuable information that can be used to save a lot of money.

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3 min read

Why monetizing data will save your after-sales revenue

by QSS on Apr 21, 2022 1:12:09 PM

It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all industries. In mechanical and plant engineering, data has the important potential to stabilize sales and drive digitization in the after-sales business.

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3 min read

Connect field service management software with spare parts catalog and increase first time fix rate

by QSS on Mar 11, 2022 2:07:32 PM

Field service managers want to offer their customers the best service. In doing so, they must be measured against the first time fix rate. An interface between field service management software and a digital spare parts catalog increases the rate and thus customer satisfaction.

Important field service tools in after-sales service

Technical service has become an important source of revenue for many machine, plant, equipment and vehicle manufacturers. The challenges for service technicians in this area are correspondingly great. These include scarce resources, high time pressure and the demand to solve problems during the first service call if possible.

These challenges can be overcome with modern software for service technicians:

  • Field service management software increases the efficiency of field service staff. Such software for service calls, such as that offered by Innosoft, facilitates the planning, execution and documentation of service calls in the field.
  • A second important field service tool is the digital spare parts catalog. Service technicians can use it to find the information they need in the field more quickly and order the right spare part with pinpoint accuracy.

Combining the advantages of field service management software and spare parts catalogs

To maximize service efficiency, it is advisable to integrate both systems into an all-in-one solution. In this way, field service managers increase the transparency and efficiency of the service calls they plan and exploit important optimization potential in field service.

Once the systems are connected, the service technician in the field can access the parts catalog from the service report with a single click. There, he can quickly identify the spare parts he needs and, if desired, obtain additional information. He can order the parts on site and transfer the order directly to his service report.

3 reasons why integration increases the first time fix rate

Service technicians in the field are problem solvers. Their goal: to help customers as quickly as possible. An important key figure here is the first time fix rate, i.e. the number of service calls in which the problem was solved at the very first appointment.

The higher the rate, the more satisfied customers are and the more efficient the after-sales service. There are three reasons why an interface between field service management software and digital spare parts catalogs is essential for increasing the troubleshooting rate:

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4 min read

From Pain to Gain: Smooth Data Management in the Spare Parts Business

by QSS on Mar 8, 2022 8:00:21 AM

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs. But machines are becoming more complex, the flood of data is growing and information is becoming outdated ever faster. That's why data management in the spare parts business is more important than ever - and at the same time one of the biggest challenges.

What role does data play in the spare parts business?

Company data forms the basis for transparency and efficient business processes in all industries. It provides valuable information and makes it possible to draw conclusions for improvements. But only those who maintain their data can generate added value from it.

Data plays a particularly important role in the spare parts business. Every machine and every individual part is associated with a wide variety of information that is relevant for both manufacturers and users, for example:

  • Spare part names
  • Part numbers
  • Colors
  • Dimensions
  • Prices
  • Descriptions
  • Serial numbers of machines

In addition, there is information about the appearance of machines, components and spare parts in the form of graphics or photos.

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4 min read

Part 2: Interactive spare parts catalog - an end to manual data

by QSS on Mar 1, 2022 7:52:09 AM

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several languages. An interactive spare parts catalog can reduce the workload for manufacturers and operators of machines and systems - but can it really save time?

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5 min read

Part 1: interactive spare parts catalog - the most important facts

by QSS on Feb 18, 2022 10:58:40 AM

Are you already using spare parts catalogs, but not yet digitally? Then it's time to discover the most important facts about interactive catalogs and their benefits for your business.

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5 min read

4 Benefits of integrating field service management software and a digital spare parts catalog

by QSS on Feb 8, 2022 4:16:38 PM

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and to carry out repairs and maintenance procedures at the customer's site efficiently and to their satisfaction.  

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3 min read

Field Service Management – Detection and Utilization of Field Service Optimization Potential

by QSS on Jan 25, 2022 3:27:58 PM

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant engineering, but also influences your customers' purchasing decisions as an integral quality feature of your products themselves.

Field Service Management Software (FSM) enables optimized field service planning and execution. In addition to system-guided support for planners, mobile workers and external technicians, through easy-to-understand processes, all information and documents relevant for processing are provided by the software. This enables the service to be provided on site as professionally and efficiently as possible.

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9 min read

Trends in After-Sales Service 2022

by QSS on Dec 15, 2021 6:46:25 PM

Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a strategic success factor. Particularly in times of economic slowdown when sales of new machines slump significantly the service sector proves to be the stabilizer for turnover and profits. This must be exploited. It is therefore of fundamental importance to keep an eye on current developments and trends in after-sales service.

In this blog post, we will show you from our expert's perspective which trends are currently shaping the after-sales services sector in the mechanical engineering, plant engineering and equipment manufacturing industries and among their operators. And which trends are likely to continue or even intensify in 2022.

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8 min read

From CapEx to OpEx Part 4: New Business Models - Efficient Services

by QSS on Nov 25, 2021 9:30:38 AM

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3 min read

From CapEx to OpEx Part 3: Documentation Helps to Reduce Service Costs

by QSS on Nov 18, 2021 9:36:13 AM

There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs following faults, or even retrofitting, whereby the machinery is updated to meet current standards. What all these scenarios have in common is that they should be as efficient, time-saving, and predictable as possible in order to keep machine downtimes and disruptions to operational processes to a minimum.

Already read Part 2?


Servicing strategies such as preventive maintenance, condition-based maintenance, predictive maintenance, or reliability-centered maintenance give the company flexibility in how they schedule any required maintenance, which means there are as few disruptions to operations as possible.

The key is to identify emerging defects in good time in order to leave a time window in which the parts can be replaced before the defect actually arises. This can then be scheduled for a point in time when the affected machinery is not required or is being refitted. With this approach, unplanned downtime becomes planned maintenance.

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7 min read

Multi-store Strategy - Does It Make Sense for Industrial Companies?

by QSS on Nov 11, 2021 9:30:00 AM

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these online stores - just like numerous other online stores, each specializing in certain industries or market segments - all belong to the Otto Group. The Otto Group is thus pursuing a multi-shop strategy, offering different online stores for different target groups and their individual shopping needs.  

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5 min read

From CapEx to OpEx Part 2: Optimizing Spare Parts Storage

by QSS on Nov 10, 2021 9:05:00 AM

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the automation and the higher the workload, the more productive the manufacturing process. At the same time, however, automation also increases the susceptibility to errors and reduces flexibility. Plus, high levels of utilization lead to more wear and tear and low reserves in the event of machine failure. It is for this reason that companies often have their own service and maintenance departments, which are able to repair faulty machinery quickly and get it up-and-running again. 

Already read Part 1?

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3 min read

From CapEx to OpEx Part 1: Making the Transition from Product to Services

by QSS on Nov 4, 2021 9:00:00 AM

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Customers have always been interested in comprehensive service packages, whereas product suppliers often used to see providing replacement parts and services as something of a chore. In today’s digital economy, services subsume the product; new business models virtualize the product and replace it with a service provision, all of which is highly dependent on the quality of internal servicing departments.

The bad news is that, sooner or later, manufacturers that stick to the traditional after-sales model run the risk of getting into serious difficulties. This is especially the case with providers of sophisticated technical products in the B2B market. However, there are two pieces of good news, too. Firstly, there are significant benefits to establishing a service-based business model. And secondly, advanced software systems enable the company to make the transition, no matter what their current state.

In our 4-part blog series "Services are the new product", we go into detail about these aspects. Stay tuned!

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5 min read

B2B Marketplaces as a Supplement to Your Own Online Store?

by QSS on Nov 2, 2021 9:30:00 AM

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According to a German survey conducted by Sapio Research on behalf of Sana Commerce, B2B purchasing decision-makers buy an average of 75% of products online. Already during the purchasing process, almost 50% of B2B buyers use the Internet to gather information or search for solutions and suppliers. Around 1/3 of the buyers surveyed prefer companies that support online purchasing. In addition to their own online store, companies from the B2B sector are increasingly relying on online marketplaces.

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7 min read

The Service Technician's Job Description is Changing

by QSS on Oct 28, 2021 9:00:00 AM

The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands-on skills are still in demand, modern technologies such as IoT and predictive maintenance require new skills. Optimizing equipment while taking the overall process into account, collecting, managing, and evaluating data, and integrating machines into corporate IT are all topics that will be part of the service technician's daily routine in the future. Companies must respond because service is crucial for customer satisfaction.

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3 min read

Using 3D Data Successfully in B2B Ecommerce

by QSS on Oct 26, 2021 10:17:59 AM

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of customers online at least as well as in the offline world - but more efficiently, faster, more digitally.

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3 min read

Spare Part Recognition Via Photo - Reality Check - Part 2

by QSS on Oct 21, 2021 9:15:00 AM

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at the challenges faced by service technicians and maintenance staff in identifying the right spare part quickly and unambiguously during service calls. In addition to the three classic ways, spare part recognition via photo is a promising solution that requires less knowledge from the technician and promises him valuable time savings.

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3 min read

E-Commerce Ecosystem: One Face to the Customer

by QSS on Oct 19, 2021 11:14:29 AM

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts catalog or service information system? Your customers now can search for, find, and directly order the right spare parts within one system? They can also obtain all the relevant information on repairing and maintaining their machine and installing the required spare part at a glance?

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9 min read

Successful B2B eCommerce with Integrated Spare Parts Shop

by QSS on Oct 12, 2021 4:29:41 PM

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale of products and services. Especially in the last 10 years, B2B eCommerce as a whole has recorded steady growth - an average of 6.6 percent per year! According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a volume of almost 1,300 billion euros in 2018, accounting for around 24 percent of the total revenue of all economic sectors considered.

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9 min read

Field Service Management - Challenges and Solutions

by QSS on Oct 7, 2021 9:00:00 AM

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturing sector attach great importance to efficient and satisfactory service. Field Service Management (FSM), i.e. the deployment of service staff to install, maintain or repair machines, systems, equipment or vehicles on the customer's site, is a key component of this.

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10 min read

Demographic Change - Part 2: Conserving Service Knowledge

by QSS on Sep 29, 2021 8:34:16 AM

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly complex equipment - requires new ideas and technologies to meet customer demands for reliability and efficiency of equipment and machinery and to provide optimal support for employees. We offer a wide range of intelligent software solutions here. 

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5 min read

Demographic Change - Part 1: Challenges for companies

by QSS on Sep 29, 2021 8:33:53 AM

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising the retirement age. The aging of society and, even more so, the retirement of the baby boomers hold great challenges for companies - one of which is the loss of knowledge due to the number of employees reaching retirement age in the next few years. Software such as content management, service information and spare parts catalog systems are a solution to this problem. 

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8 min read

AI Technology in After-Sales - 4 Use Cases

by QSS on Sep 23, 2021 3:14:51 PM

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range of potential uses for artificial intelligence vary greatly by business unit. In sales and after-sales, personal interaction and interpersonal relationships still play a major role, but there are aspects where AI technologies and automations can provide valuable support.

Great potential lies in machine, plant, and vehicle construction in the networking of machines, plants, and equipment as well as in the processing of operating data. Here, it is important to evaluate possible areas of application for AI-based technologies and review them with regard to possible implementation.

In this blog post, we look at 4 use cases of AI technologies in after-sales and service, which are being tested for implementation today or have already been deployed:

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7 min read

Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

by QSS on Sep 15, 2021 9:00:00 AM

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians from operating companies are familiar with the following situation: A malfunction leads to a machine standstill that costs valuable production time and must be remedied as quickly as possible. The task now is to quickly identify and eliminate the cause of the malfunction.  

One challenge often lies in identifying the right spare or wear part: Depending on the complexity of the machine or the size and wear of the spare part, this may not be easy. Misidentification leads to longer downtimes and thus to higher costs. 

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3 min read

Strategic Maintenance: Improving Instead of Repairing

by QSS on Sep 9, 2021 9:00:00 AM

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies - a defect in a machine is imminent or occurs - maintenance responds to the individual event.

If maintenance is approached strategically, one looks at overall systems, an entire production, or a complete portfolio of machines in the field. This is also where the domain of "as-a-service" concepts begins: If a company operates machines at a customer's site and supplies the customer with the output of these machines, a strategic approach is unavoidable. If one enters a service contract to supply a certain quantity of parts, it makes much sense to use the experience gained on one machine to optimize all other machines before the same defect occurs on them.

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3 min read

Tactical Maintenance: Looking to the Future with Sensors

by QSS on Aug 26, 2021 8:56:38 AM

In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the maintenance pyramid, highlight the advantages and disadvantages of the individual maintenance strategies and show ways to implement them.

Condition Based Maintenance

In the third stage of the maintenance pyramid, Condition Based Maintenance (CBM), technical equipment is used for the first time: Sensors are installed in the machine that sound an alarm when a parameter leaves its usual range of values. In other words, the asset reacts during the defect, so to speak, or when a rule is violated - a bearing must not become hotter than X degrees, a pressure drop must not rise above a value Y. If this value is exceeded, maintenance is due.

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2 min read

Preventive Maintenance: From Repair to Prevention

by QSS on Aug 12, 2021 9:30:00 AM

After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid. In the simplest case, this requires practically no implementation effort, just a bit of planning: The maintenance and preventive replacement of parts is scheduled based on uptime or usage.

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2 min read

Reactive Maintenance: Reaction Instead of Action

by QSS on Aug 3, 2021 8:52:35 AM

In our blog series "Smart Information: Data makes maintenance intelligent", we look at each evolutionary stage of the maintenance pyramid, highlight the advantages and disadvantages of the individual maintenance strategies and show ways to implement them.

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2 min read

Smart Information: Data Makes Maintenance Intelligent

by QSS on Jul 16, 2021 9:00:00 AM

A revolution is taking place in the field of maintenance, repair, and service: with the feedback that IoT technologies enable from the machine back to the upstream processes, not only is valuable information being fed back into the upstream processes. Completely new services and business models are becoming possible. On the way to the new service world, there are many intermediate destinations and advantages - if you know where you want to go.

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4 min read

Remote Services in After-Sales - Advantages and Use Cases

by QSS on Jun 25, 2021 11:21:02 AM

From installation and maintenance to troubleshooting: The year 2020 in particular has shown that these services are also possible remotely - i.e. without on-site presence. Even complex problems can be solved by remote support.

Supported by the right tools and systems, service engineers and customer service representatives can cover a wide range of use cases without being physically present at the customer's site.

But what is already possible today and which tools are necessary and useful to perform the services?

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2 min read

Retrofit: Turning Old Into New

by QSS on Jun 11, 2021 3:46:27 PM

Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or sensors to breathe new life into an old, proven production line. Manufacturers often build on proven fundamental designs again and again over decades, so it is possible to bring an old machine up to date with new components and thus make it productive again. Retrofit has therefore become a lucrative business.

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5 min read

Automation as a Success Factor in After-Sales

by QSS on May 7, 2021 12:09:33 PM

Currently, the service business is already an important strategic business area for machine and plant manufacturers, accounting for an average of 30% of total sales. And the trend is rising. However, companies are only able to realize off around 25-30% of the global after-sales and service revenue potential - the rest is lost to the competition. The reasons for this are, for example, slow service processes and a too low level of digitization.
In accordance with the PDCA cycle (Plan - Do - Check - Act), it is worthwhile to regularly put existing processes and products to the test and evaluate where there is potential for optimization. This principle of the continuous improvement process can also be applied to the after-sales area.

5 Levers for Process Optimization

Many processes can be optimized, costs saved and efficiency increased through automation. In this article, we present 5 selected levers that you can use to optimize your after-sales processes through automation.

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4 min read

Advantages of Networked Information in the Service Information System

by QSS on Apr 29, 2021 5:09:16 PM

It is important that service knowledge is always available. With increasingly complex machines and different sources of information, this is a challenge. Products are becoming more and more complex, so you need a system that provides the knowledge you are looking for regarding these products, preferably in real time.
The fact that information must be digitalized is already well established in our minds.

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4 min read

B2B Customer Portal With Self-Service Functions for a Successful After-Sales Service

by QSS on Apr 22, 2021 4:25:12 PM

Manufacturers of machines, systems, and equipment are facing a wide range of challenges: Business models are changing permanently due to digitalization. Products are becoming increasingly comparable and competitive pressure is rising. B2B customers are transferring their experiences of service, efficiency, and customer experience from their private lives to their professional environment. As a result, the demands on service performance are increasing. In addition, there is pressure to reduce costs while providing a higher quality of service.

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3 min read

Service Excellence: Personal and Digital

by QSS on Mar 26, 2021 11:43:56 AM

The strategic relevance of excellent customer service is growing and the requirements have increased massively, especially in recent years. Digitalization is providing new touchpoints for customer service, while at the same time there is increasing competitive pressure to serve these touchpoints to perfection. It is now up to companies to recognize the potential and take advantage of the opportunities offered by digitalization. The pioneers in this area are very successful and are increasing their sales figures through better customer service.

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3 min read

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

by QSS on Mar 18, 2021 5:39:17 PM

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In 1949 John von Neumann had no idea which path digitization would take. Even 72 years later, the limits are far from being reached. Rather, it seems as if we are just learning to make full use of digitization with its many advantages - especially in the world of work.

Find out in an interview with Thomas Nagel, specialist in the field of digitalization, which advantages the intelligent supply of information has for operators and manufacturers of machines and plants.

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4 min read

Security in 3D Spare Parts Catalogs - 4 Key Principles

by QSS on Mar 5, 2021 10:28:45 AM

Germany's machine and plant manufacturers are known and appreciated worldwide for the high quality of their products. Important safety aspects must be considered to protect this outstanding development and engineering achievements.

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4 min read

Use Cases for the Application of 3D Models in After-Sales

by QSS on Feb 26, 2021 10:51:03 AM

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these companies usually only have access to the derived 2D drawings. There is too much concern that internal departments will need access to the CAD system and thus expensive licenses and training.

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2 min read

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

by QSS on Feb 19, 2021 11:37:25 AM

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in order to avoid downtime and the associated plant shutdowns.
Malfunctions cannot always be clearly traced back to mechanical problems or considered isolated. Therefore, it is necessary that mechanics, electronics, pneumatics and hydraulics go hand in hand also in the service area.

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3 min read

Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation

by QSS on Feb 5, 2021 3:32:12 PM

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and operators of machines, plants and equipment.

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3 min read

3 Advantages of a 3D Spare Parts Catalog for Users

by QSS on Jan 29, 2021 2:17:07 PM

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer considerable potential for further use in other departments of the company. Therefore, "low hanging fruit" are 3D service or spare parts catalogs that can be generated automatically. But why should you use 3D spare parts catalogs and what advantage does it bring to the users of your digital catalog?

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5 min read

5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies

by QSS on Jan 15, 2021 12:51:20 PM

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar with the following situation: You use machines, plants and equipment from different manufacturers, who provide information on spare and wear parts as well as documentation on repair, maintenance and servicing procedures in various media and formats.

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5 min read

Trends in After-Sales Service 2021

by QSS on Dec 11, 2020 4:09:38 PM

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service life of machines and plants of between 20 and 40 years, there are many service opportunities and thus sales potentials. These must be exploited. It is important to keep an eye on current developments and trends in order to meet the increasing demands of customers and provide high-quality service.

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6 min read

5 Tips on How to Increase Your Revenue from Spare Parts and Services

by QSS on Dec 2, 2020 10:03:32 AM

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to revenue. But the competition never sleeps and the battle for customers in the spare parts business is fierce.

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5 min read

Predictive Maintenance – Definition, Requirements and Advantages

by QSS on Nov 11, 2020 8:42:28 AM

"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal by many maintenance managers and those responsible for servicing machines and systems. But what exactly does predictive maintenance mean, how does it differ from other maintenance strategies and what benefits does it bring? What requirements must be met in order to actually implement predictive maintenance in a company? This article of our series "Buzzwords Explained" offers an overview, suggestions and ideas on the topic of predictive maintenance.


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3 min read

Digital Information Twin - Definition and Benefits

by QSS on Sep 18, 2020 1:57:00 PM

Have you already heard of Digital Information Twin? "Digital Information Twin" or "DIT" is an important buzzword and one of the trend topics in the field of maintenance and service. But what does this term mean and what benefits does a Digital Information Twin offer?

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5 min read

5 Tips on How Maintenance Managers Can Make Maintenance Efficient and Proactive

by QSS on Aug 31, 2020 1:55:00 PM

Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled workers with the associated lack of know-how, as well as dependence on manufacturers make the profession of maintenance manager demanding. The primary goal for maintenance managers is to avoid operational disruptions and thus the unplanned shutdown of machines and plants. But how can this be achieved?

This article offers you 5 tips on how maintenance personnel can perform maintenance efficiently and proactively.

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4 min read

Service 4.0 - or - Industry 4.0 and the Challenges of After-Sales Services

by QSS on May 26, 2020 3:19:00 PM

Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of life in times of Corona. Especially at the workplace, whether in the home office, in schools, workshops or production facilities.
Many manufacturers and operators have become aware in the course of the production stop by Covid-19 that the production business is not sufficient as sole source of revenue.

It is necessary to find new ways of generating revenue, to revise processes and to expand the service business.

According to surveys by the Fraunhofer Institute and the VDMA, the after-sales service, which has been severely underestimated to date, is responsible for 20% of total sales. There is a great potential for expansion and growth in this area.

But especially in the service sector there are no concrete signs in the direction of digitalisation.

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4 min read

Do You Know, How a Spare Parts Catalog Supports Your After-Sales?

by QSS on May 20, 2020 3:01:00 PM

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance kits to its customers or is an operator of machines and plants who needs spare parts for maintenance, the aftersales department is an integral part of the daily business. Reports from recent years show that the service business is essential for the success of a company.

The advanteges of an spare parts catalog

Aftersales not only consists of sales and maintenance of spare parts. A good preparation of parts information and distribution is indispensable.

The interaction of both tasks is reflected in the spare parts catalog. Which has to be filled with data and distributed to the users in order to enable an error-free identification and ordering of the spare parts.

Today we would like to show the creators of spare parts catalogs how we can best support YOU.  

As a catalog creator, you would like to be able to create and publish catalogues in the shortest period of time  and with the least effort possible. In doing so, you will encounter the same challenges again and again. You have to request the required data during the design process and then manually merge them from different sources. It also takes a lot of time to complete the data promptly for the service technician and to keep it up-to-date.  

We want to discuss the advantages of a spare parts catalog, such as different sources in one system, high flexibility, independence in the administration of the catalog, fast and better processing and a secure investment in the future through continuous development. Afterwards we would like to give you the opportunity to look into our customer’s experience.

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5 min read

Digitization - Friend or Enemy?

by QSS on Apr 9, 2020 2:57:00 PM

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example, the federal government in Germany committed itself to "digitisation now" and hired a "digital minister". In addition, there are various trade fairs and congresses only on this topic.

But what is digitization anyway? Is it just being discussed? What progress and milestones have already been achieved and where do we go from here?

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3 min read

5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs

by QSS on Jan 14, 2020 1:53:00 PM

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor. With the help of PARTS-PUBLISHER, we will provide facts and numbers to support you. 

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2 min read

QR-Codes for Process and Control Optimization

by QSS on Nov 26, 2019 3:16:00 PM

In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information about a product, which reached your interest. Alternatively, you discovered one as a marketing gimmick at an event as a link connected to an exhibitioner’s homepage or on a business card, to exchange contact information. But those „gimmicks“ or product information pages are only the first steps of what can be done with a QR-code.

In fact, there is no limit to what QR-codes can do.

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2 min read

Increase Your Added Value in After-Sales Service

by QSS on Aug 29, 2019 3:09:00 PM

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogs and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.

Disburden the support, increase service quality!

Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogs with web shop connections are applied increasingly.

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4 min read

Solving Challenges With a Service Information System

by QSS on Jul 16, 2019 3:21:00 PM

Every company approaches the subject of interactive spare parts catalogs differently. They set priorities, consider requirements and functions to support the current business in a targeted manner and then compare them with the products of different suppliers. The problem is, you can't find an answer to all the questions.

We would like to help you answer the most frequently asked questions in advance.

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2 min read

Produce Spare Parts Catalogs out of One Datapool in All Media

by QSS on Jul 12, 2019 3:14:00 PM

Do you want a system that produces different catalogs per media and language out of one main source (Single Source Publishing)? What are the benefits of this and what is single source publishing used for? This and much more can be found in our blog post.

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2 min read

Get Closer To Your Customer

by QSS on May 29, 2019 3:04:00 PM

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of a dominant role.

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5 min read

4 Questions About Interactive Spare Parts Catalogs

by QSS on Mar 25, 2019 1:27:00 PM

It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more important within the production business. That is why we decided to answer the 4 most asked questions, we deal with in our daily work life.

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3 min read

Industry 4.0 - Reality and No Dream of the Future

by QSS on Mar 8, 2019 2:54:00 PM

The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and coal-fired power. Whereas the second was affected by electricity and the work on assembly lines. The third industrial revolution has its focus on IT and electronics. Digitalisation and networking of machines take form in "Industry 4.0".

What is Industry 4.0? What does that mean for a machine manufacturer?

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4 min read

This Is Why You Should Invest in an Interactive Spare Parts Catalog

by QSS on Jun 29, 2018 3:30:00 PM

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this desision will change your daily work as a direct user. Read part 1 of our series "Why you should invest in an interactive spare parts catalog".

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5 min read

Never Again Wrong Orders - Finding Made Easy!

by QSS on Jun 22, 2018 3:11:00 PM

Another wrong order? And your search for the required information had already taken an eternity?

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4 min read

Why a Standard Software Solution?

by QSS on Apr 12, 2018 3:34:00 PM

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised product information for individual products and other after-sales activities are omnipresent challenges and complex requirements.

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4 min read

How to Optimize Your Service and Spare Parts Business

by QSS on Mar 14, 2018 3:06:00 PM

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same denominator: there is no common data pool with all service-relevant data that can be controlled by one tool. Instead, several tools are used for all work steps in order to optimally guarantee spare parts management and after-sales service.

We would like to improve this situation!

4 use cases that work better with a spare parts catalog system

With our spare parts catalog system you have a tool that contains all your data and service information. This has the advantage that you can easily create a spare parts catalog and publish it in any medium according to your requirements. The clearly structured display of your service information makes it easier for your field service technicians to identify the parts and maintenance content they require. At the same time, you provide an e-commerce connection that simplifies ordering parts and helps you sell your spare parts. This solution not only saves you time, but also increases your turnover!

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2 min read

In 4 Steps to Your Spare Parts Catalog

by QSS on Feb 6, 2018 3:07:00 PM

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time, resources and your nerves? That is over now! With the software solution from Quanos Service Solutions you can create your spare parts catalog in 4 steps!

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2 min read

Digitization: Man, Machine and Process in Change

by QSS on Jan 24, 2018 2:59:00 PM

Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking themselves what effects digitization will have on all areas of production - people, machines, processes, technology and maintenance. Networked, autonomously controlled plants and machines as well as technologies such as augmented reality, 3D-printing and real-time-based analysis tools are reality in everyday business. It is now up to the human factor, which must allow cultural change, and initiate and support change processes.

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2 min read

What You Should Know About Industry 4.0

by QSS on Aug 8, 2017 3:32:00 PM

Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently revolutionising the manufacturing engineering sector. The trend towards digitalisation depends on networking meaning an intelligent communication between man and machine to optimise the production output.

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3 min read

The Future of After-Sales Service: Interactive Spare Parts Catalogs

by QSS on Feb 21, 2017 3:22:00 PM

In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The congress provided over 100 international participants an insight in current trends, topics and developments in after sales management. The event focused on the development of a working strategy for the aftermarket, after sales service, as well as spare parts sale and logistic.

The participants dealt with the following questions about trend-setting topics for industry companies:

  • Which sectors should be taken into account for a functioning, future-oriented service strategy?
  • What effect has digitization on service?
  • Which possibilities result from Big Data, Internet of Things and the use of modern interactive communication methods and media?
  •  What offers the use of standard technologies, like e-commerce and interactive spare parts catalogs for after-sales?
  • Will the service completely change through new technologies (3D printing) and market players (product pirates)?
  • How can I benefit the most of my service using the latest technologies?

Interesting solutions and best practice ideas were presented regarding these and other questions during the congress in the course of case studies and lectures.

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