3 min read

Service Excellence: Personal and Digital

by QSS on Mar 26, 2021 11:43:56 AM

The strategic relevance of excellent customer service is growing and the requirements have increased massively, especially in recent years. Digitalization is providing new touchpoints for customer service, while at the same time there is increasing competitive pressure to serve these touchpoints to perfection. It is now up to companies to recognize the potential and take advantage of the opportunities offered by digitalization. The pioneers in this area are very successful and are increasing their sales figures through better customer service.

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3 min read

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

by QSS on Mar 18, 2021 5:39:17 PM

Find out in an interview with Thomas Nagel, specialist in the field of digitalization, which advantages the intelligent supply of information has for operators and manufacturers of machines and plants.

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4 min read

Security in 3D Spare Parts Catalogs - 4 Key Principles

by QSS on Mar 5, 2021 10:28:45 AM

Germany's machine and plant manufacturers are known and appreciated worldwide for the high quality of their products. Important safety aspects must be considered to protect this outstanding development and engineering achievements.

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4 min read

Use Cases for the Application of 3D Models in After Sales

by QSS on Feb 26, 2021 10:51:03 AM

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these companies usually only have access to the derived 2D drawings. There is too much concern that internal departments will need access to the CAD system and thus expensive licenses and training.

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3 min read

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

by QSS on Feb 19, 2021 11:37:25 AM

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in order to avoid downtime and the associated plant shutdowns.
Malfunctions cannot always be clearly traced back to mechanical problems or considered isolated. Therefore, it is necessary that mechanics, electronics, pneumatics and hydraulics go hand in hand also in the service area.

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3 min read

Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation

by QSS on Feb 5, 2021 3:32:12 PM

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and operators of machines, plants and equipment.

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3 min read

3 Advantages of a 3D Spare Parts Catalog for Users

by QSS on Jan 29, 2021 2:17:07 PM

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer considerable potential for further use in other departments of the company. Therefore, "low hanging fruit" are 3D service or spare parts catalogs that can be generated automatically. But why should you use 3D spare parts catalogs and what advantage does it bring to the users of your digital catalog?

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5 min read

5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies

by QSS on Jan 15, 2021 12:51:20 PM

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar with the following situation: You use machines, plants and equipment from different manufacturers, who provide information on spare and wear parts as well as documentation on repair, maintenance and servicing procedures in various media and formats.

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5 min read

Trends in After-Sales Service 2021

by QSS on Dec 11, 2020 4:09:38 PM

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service life of machines and plants of between 20 and 40 years, there are many service opportunities and thus sales potentials. These must be exploited. It is important to keep an eye on current developments and trends in order to meet the increasing demands of customers and provide high-quality service.

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6 min read

5 Tips on How to Increase Your Revenue from Spare Parts and Services

by QSS on Dec 2, 2020 10:03:32 AM

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to revenue. But the competition never sleeps and the battle for customers in the spare parts business is fierce.

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5 min read

Predictive Maintenance – Definition, Requirements and Advantages

by QSS on Nov 11, 2020 8:42:28 AM

"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal by many maintenance managers and those responsible for servicing machines and systems. But what exactly does predictive maintenance mean, how does it differ from other maintenance strategies and what benefits does it bring? What requirements must be met in order to actually implement predictive maintenance in a company? This article of our series "Buzzwords Explained" offers an overview, suggestions and ideas on the topic of predictive maintenance.

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3 min read

Digital Information Twin - Definition and Benefits

by QSS on Sep 18, 2020 1:57:00 PM

Have you already heard of Digital Information Twin? "Digital Information Twin" or "DIT" is an important buzzword and one of the trend topics in the field of maintenance and service. But what does this term mean and what benefits does a Digital Information Twin offer?

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5 min read

5 Tips on How Maintenance Managers Can Make Maintenance Efficient and Proactive

by QSS on Aug 31, 2020 1:55:00 PM

Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled workers with the associated lack of know-how, as well as dependence on manufacturers make the profession of maintenance manager demanding. The primary goal for maintenance managers is to avoid operational disruptions and thus the unplanned shutdown of machines and plants. But how can this be achieved?

This article offers you 5 tips on how maintenance personnel can perform maintenance efficiently and proactively.

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4 min read

Service 4.0 - or - Industry 4.0 and the Challenges of After Sales Services

by QSS on May 26, 2020 3:19:00 PM

Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of life in times of Corona. Especially at the workplace, whether in the home office, in schools, workshops or production facilities.
Many manufacturers and operators have become aware in the course of the production stop by Covid-19 that the production business is not sufficient as sole source of revenue.

It is necessary to find new ways of generating revenue, to revise processes and to expand the service business.

According to surveys by the Fraunhofer Institute and the VDMA, the after sales service, which has been severely underestimated to date, is responsible for 20% of total sales. There is a great potential for expansion and growth in this area.

But especially in the service sector there are no concrete signs in the direction of digitalisation.

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4 min read

Do You Know, How a Spare Parts Catalogue Supports Your After Sales?

by QSS on May 20, 2020 3:01:00 PM

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance kits to its customers or is an operator of machines and plants who needs spare parts for maintenance, the aftersales department is an integral part of the daily business. Reports from recent years show that the service business is essential for the success of a company.

The advanteges of an spare parts catalogue

Aftersales not only consists of sales and maintenance of spare parts. A good preparation of parts information and distribution is indispensable.

The interaction of both tasks is reflected in the spare parts catalogue. Which has to be filled with data and distributed to the users in order to enable an error-free identification and ordering of the spare parts.

Today we would like to show the creators of spare parts catalogs how we can best support YOU.  

As a catalogue creator, you would like to be able to create and publish catalogues in the shortest period of time  and with the least effort possible. In doing so, you will encounter the same challenges again and again. You have to request the required data during the design process and then manually merge them from different sources. It also takes a lot of time to complete the data promptly for the service technician and to keep it up-to-date.  

We want to discuss the advantages of a spare parts catalogue, such as different sources in one system, high flexibility, independence in the administration of the catalogue, fast and better processing and a secure investment in the future through continuous development. Afterwards we would like to give you the opportunity to look into our customer’s experience.

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5 min read

Digitization - Friend or Enemy?

by QSS on Apr 9, 2020 2:57:00 PM

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example, the federal government in Germany committed itself to "digitisation now" and hired a "digital minister". In addition, there are various trade fairs and congresses only on this topic.

But what is digitization anyway? Is it just being discussed? What progress and milestones have already been achieved and where do we go from here?

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4 min read

5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs

by QSS on Jan 14, 2020 1:53:00 PM

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor. With the help of PARTS-PUBLISHER, we will provide facts and numbers to support you. 

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2 min read

QR-Codes for Process and Control Optimization

by QSS on Nov 26, 2019 3:16:00 PM

In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information about a product, which reached your interest. Alternatively, you discovered one as a marketing gimmick at an event as a link connected to an exhibitioner’s homepage or on a business card, to exchange contact information. But those „gimmicks“ or product information pages are only the first steps of what can be done with a QR-code.

In fact, there is no limit to what QR-codes can do.

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2 min read

Increase Your Added Value in After Sales Service

by QSS on Aug 29, 2019 3:09:00 PM

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogues and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.

Disburden the support, increase service quality!

Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogues with web shop connections are applied increasingly.

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4 min read

Solving Challenges With a Service Information System

by QSS on Jul 16, 2019 3:21:00 PM

Every company approaches the subject of interactive spare parts catalogues differently. They set priorities, consider requirements and functions to support the current business in a targeted manner and then compare them with the products of different suppliers. The problem is, you can't find an answer to all the questions.

We would like to help you answer the most frequently asked questions in advance.

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2 min read

Produce Spare Parts Catalogs out of One Datapool in All Media

by QSS on Jul 12, 2019 3:14:00 PM

Do you want a system that produces different catalogs per media and language out of one main source (Single Source Publishing)? What are the benefits of this and what is single source publishing used for? This and much more can be found in our blog post.

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2 min read

Get Closer To Your Customer

by QSS on May 29, 2019 3:04:00 PM

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of a dominant role.

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5 min read

4 Questions About Interactive Spare Parts Catalogues

by QSS on Mar 25, 2019 1:27:00 PM

It is known, that the topic interactive spare parts catalogues and service information systems is getting more and more important within the production business. That is why we decided to answer the 4 most asked questions, we deal with in our daily work life.

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3 min read

Industry 4.0 - Reality and No Dream of the Future

by QSS on Mar 8, 2019 2:54:00 PM

The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and coal-fired power. Whereas the second was affected by electricity and the work on assembly lines. The third industrial revolution has its focus on IT and electronics. Digitalisation and networking of machines take form in "Industry 4.0".

What is Industry 4.0? What does that mean for a machine manufacturer?

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4 min read

This Is Why You Should Invest in an Interactive Spare Parts Catalog

by QSS on Jun 29, 2018 3:30:00 PM

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this desision will change your daily work as a direct user. Read part 1 of our series "Why you should invest in an interactive spare parts catalog".

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5 min read

Never Again Wrong Orders - Finding Made Easy!

by QSS on Jun 22, 2018 3:11:00 PM

Another wrong order? And your search for the required information had already taken an eternity?

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4 min read

Why a Standard Software Solution?

by QSS on Apr 12, 2018 3:34:00 PM

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised product information for individual products and other aftersales activities are omnipresent challenges and complex requirements.

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4 min read

How to Optimize Your Service and Spare Parts Business

by QSS on Mar 14, 2018 3:06:00 PM

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same denominator: there is no common data pool with all service-relevant data that can be controlled by one tool. Instead, several tools are used for all work steps in order to optimally guarantee spare parts management and after-sales service.

We would like to improve this situation!

4 use cases that work better with a spare parts catalog system

With our spare parts catalog system you have a tool that contains all your data and service information. This has the advantage that you can easily create a spare parts catalog and publish it in any medium according to your requirements. The clearly structured display of your service information makes it easier for your field service technicians to identify the parts and maintenance content they require. At the same time, you provide an e-commerce connection that simplifies ordering parts and helps you sell your spare parts. This solution not only saves you time, but also increases your turnover!

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2 min read

In 4 Steps to Your Spare Parts Catalog

by QSS on Feb 6, 2018 3:07:00 PM

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time, resources and your nerves? That is over now! With the software solution from Quanos Service Solutions you can create your spare parts catalog in 4 steps!

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2 min read

Digitization: Man, Machine and Process in Change

by QSS on Jan 24, 2018 2:59:00 PM

Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking themselves what effects digitization will have on all areas of production - people, machines, processes, technology and maintenance. Networked, autonomously controlled plants and machines as well as technologies such as augmented reality, 3D-printing and real-time-based analysis tools are reality in everyday business. It is now up to the human factor, which must allow cultural change, and initiate and support change processes.

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2 min read

What You Should Know About Industry 4.0

by QSS on Aug 8, 2017 3:32:00 PM

Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently revolutionising the manufacturing engineering sector. The trend towards digitalisation depends on networking meaning an intelligent communication between man and machine to optimise the production output.

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3 min read

The Future of After-Sales-Service: Interactive Spare Parts Catalogues

by QSS on Feb 21, 2017 3:22:00 PM

In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The congress provided over 100 international participants an insight in current trends, topics and developments in after sales management. The event focused on the development of a working strategy for the aftermarket, after sales service, as well as spare parts sale and logistic.

The participants dealt with the following questions about trend-setting topics for industry companies:

  • Which sectors should be taken into account for a functioning, future-oriented service strategy?
  • What effect has digitalisation on service?
  • Which possibilities result from Big Data, Internet of Things and the use of modern interactive communication methods and media?
  •  What offers the use of standard technologies, like e-commerce and interactive spare parts catalogues for after sales?
  • Will the service completely change through new technologies (3D printing) and market players (product pirates)?
  • How can I benefit the most of my service using the latest technologies?

Interesting solutions and best practice ideas were presented regarding these and other questions during the congress in the course of case studies and lectures.

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