4 min read

Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation


Data exchange between manufacturers and operators of machines and equipment

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and operators of machines, plants and equipment.

One important aspect is the exchange of service-relevant information:

On the operators' side, it is very valuable if they are provided with information on spare and wear parts as well as the associated technical documentation, such as circuit diagrams, repair and maintenance instructions, etc., in a well-prepared format so that they can use it in a central service information system.

In turn, the manufacturers of the machines, equipment and systems benefit from receiving more operating data about the machines and systems in use.

What benefits do manufacturers and operators receive from a mutual exchange of service-relevant information?

Advantages for manufacturers of machines, plants and equipment:

  • You as a manufacturer can learn from the operators of your machines and equipment:
    If you as a manufacturer receive more operational data on the machines and equipment you have sold, you can better understand how they are actually being used or what their actual performance is. From this data, you can then generate valuable knowledge to continuously improve your products and services.
  • Increased spare parts sales:
    If there is an automated interaction between you and the operator's systems, it is possible, for example, to automate the ordering of regularly required wear parts. This reduces your administrative effort and at the same time ensures that orders are received regularly and can be processed quickly.
Increasing spare parts sales
  • Satisfied customers and long-term customer relationships:
    Good information provision also ensures greater satisfaction among your customers and thus long-term customer relationships and high loyalty. The prospect of good information provision is also a good selling point - perhaps even THE reason why a new customer chooses exactly you - and not your competitors.


You can find more information on how to increase your service business in our brochure:

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Advantages for operators of machines, plants and equipment:

  • Reduced time and effort in identifying the required spare parts:
    As an operator, you will save time and money in obtaining information, identifying spare parts, and preparing and carrying out maintenance measures if you can access the shared information of the various manufacturers yourself directly from your service information system.

    fast identification of relevant spare parts
  • Increased service life of your machinery and equipment:
    If you are able to carry out your maintenance and servicing measures regularly and well using the information provided, this will have a positive effect on the service life of your machines and systems. In addition, possibilities become available to you that may not have been imaginable before, such as the implementation of predictive maintenance.
  • Reduced machine downtime and increased production capacity:
    If maintenance technicians have all the information they need in the service information system, machine downtimes can be remedied quickly. This increases your production capacity and thus has a positive impact on your sales.


For detailed information, check out our blog post “5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies”.

Read blog post

Conclusion: Both sides benefit from a good exchange of information.

Both operators and manufacturers of machines, plants and equipment can benefit from a mutual exchange of information. The goal should be to generate added value for operators and manufacturers through a good ecosystem and the intelligent provision and use of data. The essential prerequisites for this are partnership-based cooperation, trust and loyalty on both sides.

Optimize your processes now and create a platform for smart information exchange with us right by your side!

Would you like more information on the topic of digital parts and maintenance management?

Then download our brochure now.

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Success stories from the field

this is how our customers do it

Find out how the Claudius Peter Group, a leading specialist for bulk materials and process technology, combined the knowledge from separate expert systems with the CATALOGcreator® software as part of the company-wide innovation project "Inspired Excellence" and made it easily accessible to a large user group via a central platform. Even decades-old data could be easily and quickly transferred to the central platform.

Read case study

Do you have any questions on service information systems or need any assistance?

Then contact us now. Our experts will be happy to assist you with their experience and advice.

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