Expert blog

3 Minuten Lesedauer

Using 3D Data Successfully in B2B Ecommerce

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...

3 Minuten Lesedauer

Spare Part Recognition Via Photo - Reality Check - Part 2

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at...

3 Minuten Lesedauer

E-Commerce Ecosystem: One Face to the Customer

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...

9 Minuten Lesedauer

Successful B2B eCommerce with Integrated Spare Parts Shop

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...

9 Minuten Lesedauer

Field Service Management - Challenges and Solutions

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...

10 Minuten Lesedauer

Demographic Change - Part 2: Conserving Service Knowledge

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering...

5 Minuten Lesedauer

Demographic Change - Part 1: Challenges for companies

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about...

8 Minuten Lesedauer

AI Technology in After Sales - 4 Use Cases

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range...

8 Minuten Lesedauer

Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians...

3 Minuten Lesedauer

Strategic Maintenance: Improving Instead of Repairing

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies...

3 Minuten Lesedauer

Tactical Maintenance: Looking to the Future with Sensors

In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the...

2 Minuten Lesedauer

Preventive Maintenance: From Repair to Prevention

After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid. In the simplest...

2 Minuten Lesedauer

Reactive Maintenance: Reaction Instead of Action

In our blog series "Smart Information: Data makes maintenance intelligent", we look at each evolutionary stage of the...

2 Minuten Lesedauer

Smart Information: Data Makes Maintenance Intelligent

A revolution is taking place in the field of maintenance, repair, and service: with the feedback that IoT technologies...

4 Minuten Lesedauer

Remote Services in After Sales - Advantages and Use Cases

From installation and maintenance to troubleshooting: The year 2020 in particular has shown that these services are...

2 Minuten Lesedauer

Retrofit: Turning Old Into New

Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or...

5 Minuten Lesedauer

Automation as a Success Factor in After Sales

Currently, the service business is already an important strategic business area for machine and plant manufacturers,...

4 Minuten Lesedauer

Advantages of Networked Information in the Service Information System

It is important that service knowledge is always available. With increasingly complex machines and different sources of...

4 Minuten Lesedauer

B2B Customer Portal With Self-Service Functions for a Successful After Sales Service

Manufacturers of machines, systems, and equipment are facing a wide range of challenges: Business models are changing...

3 Minuten Lesedauer

Service Excellence: Personal and Digital

The strategic relevance of excellent customer service is growing and the requirements have increased massively,...

3 Minuten Lesedauer

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In...

4 Minuten Lesedauer

Security in 3D Spare Parts Catalogs - 4 Key Principles

Germany's machine and plant manufacturers are known and appreciated worldwide for the high quality of their products....

4 Minuten Lesedauer

Use Cases for the Application of 3D Models in After Sales

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...

3 Minuten Lesedauer

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...

3 Minuten Lesedauer

Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance...

3 Minuten Lesedauer

3 Advantages of a 3D Spare Parts Catalog for Users

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...

5 Minuten Lesedauer

5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar...

5 Minuten Lesedauer

Trends in After-Sales Service 2021

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...

6 Minuten Lesedauer

5 Tips on How to Increase Your Revenue from Spare Parts and Services

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to...

5 Minuten Lesedauer

Predictive Maintenance – Definition, Requirements and Advantages

"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal...

3 Minuten Lesedauer

Digital Information Twin - Definition and Benefits

Have you already heard of Digital Information Twin? "Digital Information Twin" or "DIT" is an important buzzword and...

5 Minuten Lesedauer

5 Tips on How Maintenance Managers Can Make Maintenance Efficient and Proactive

Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled...

4 Minuten Lesedauer

Service 4.0 - or - Industry 4.0 and the Challenges of After Sales Services

Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of...

4 Minuten Lesedauer

Do You Know, How a Spare Parts Catalogue Supports Your After Sales?

One thing is certain, no matter whether your company manufactures machines and offers spare parts and maintenance...

5 Minuten Lesedauer

Digitization - Friend or Enemy?

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example,...

4 Minuten Lesedauer

5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor....

2 Minuten Lesedauer

QR-Codes for Process and Control Optimization

In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information...

4 Minuten Lesedauer

Solving Challenges With a Service Information System

Every company approaches the subject of interactive spare parts catalogues differently. They set priorities, consider...

2 Minuten Lesedauer

Produce Spare Parts Catalogs out of One Datapool in All Media

Do you want a system that produces different catalogs per media and language out of one main source (Single Source...

2 Minuten Lesedauer

Get Closer To Your Customer

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...

3 Minuten Lesedauer

Industry 4.0 - Reality and No Dream of the Future

The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and...

4 Minuten Lesedauer

This Is Why You Should Invest in an Interactive Spare Parts Catalog

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this...

5 Minuten Lesedauer

Never Again Wrong Orders - Finding Made Easy!

Another wrong order? And your search for the required information had already taken an eternity?

Today we tell you...

4 Minuten Lesedauer

Why a Standard Software Solution?

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised...

4 Minuten Lesedauer

How to Optimize Your Service and Spare Parts Business

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same...

2 Minuten Lesedauer

In 4 Steps to Your Spare Parts Catalog

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time,...

2 Minuten Lesedauer

Digitization: Man, Machine and Process in Change

Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking...

2 Minuten Lesedauer

What You Should Know About Industry 4.0

Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently...

3 Minuten Lesedauer

The Future of After-Sales-Service: Interactive Spare Parts Catalogues

In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The...