4 Minuten Lesedauer
From Pain to Gain: Smooth Data Management in the Spare Parts Business
4 Minuten Lesedauer
Part 2: Interactive spare parts catalog - an end to manual data
PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several...
5 Minuten Lesedauer
Part 1: interactive spare parts catalog - the most important facts
Are you already using spare parts catalogs, but not yet digitally? Then it's time to discover the most important facts...
5 Minuten Lesedauer
4 Benefits of integrating field service management software and a digital spare parts catalog
Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and...
3 Minuten Lesedauer
Field Service Management – Detection and Utilization of Field Service Optimization Potential
After-sales service is not only increasingly understood as a profitable business model in mechanical and plant...
9 Minuten Lesedauer
Trends in After-Sales Service 2022
Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a...
8 Minuten Lesedauer
From CapEx to OpEx Part 4: New Business Models - Efficient Services
Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models
3 Minuten Lesedauer
From CapEx to OpEx Part 3: Documentation Helps to Reduce Service Costs
There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs...
7 Minuten Lesedauer
Multi-store Strategy - Does It Make Sense for Industrial Companies?
Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these...
5 Minuten Lesedauer
From CapEx to OpEx Part 2: Optimizing Spare Parts Storage
Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the...
7 Minuten Lesedauer
The Service Technician's Job Description is Changing
The job profile of service technicians is changing - and with it his perspective. While technical understanding and...
3 Minuten Lesedauer
Using 3D Data Successfully in B2B Ecommerce
Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...
3 Minuten Lesedauer
Spare Part Recognition Via Photo - Reality Check - Part 2
In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at...
3 Minuten Lesedauer
E-Commerce Ecosystem: One Face to the Customer
Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...
9 Minuten Lesedauer
Successful B2B eCommerce with Integrated Spare Parts Shop
What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...
9 Minuten Lesedauer
Field Service Management - Challenges and Solutions
Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...
10 Minuten Lesedauer
Demographic Change - Part 2: Conserving Service Knowledge
The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering...
5 Minuten Lesedauer
Demographic Change - Part 1: Challenges for companies
Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about...
8 Minuten Lesedauer
AI Technology in After-Sales - 4 Use Cases
AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range...
7 Minuten Lesedauer
Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1
Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians...
3 Minuten Lesedauer
Strategic Maintenance: Improving Instead of Repairing
In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies...
3 Minuten Lesedauer
Tactical Maintenance: Looking to the Future with Sensors
In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the...
2 Minuten Lesedauer
Preventive Maintenance: From Repair to Prevention
After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid. In the simplest...
2 Minuten Lesedauer
Reactive Maintenance: Reaction Instead of Action
In our blog series "Smart Information: Data makes maintenance intelligent", we look at each evolutionary stage of the...
2 Minuten Lesedauer
Smart Information: Data Makes Maintenance Intelligent
A revolution is taking place in the field of maintenance, repair, and service: with the feedback that IoT technologies...
2 Minuten Lesedauer
Retrofit: Turning Old Into New
Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or...
5 Minuten Lesedauer
Automation as a Success Factor in After-Sales
Currently, the service business is already an important strategic business area for machine and plant manufacturers,...
4 Minuten Lesedauer
Advantages of Networked Information in the Service Information System
It is important that service knowledge is always available. With increasingly complex machines and different sources of...
3 Minuten Lesedauer
Service Excellence: Personal and Digital
The strategic relevance of excellent customer service is growing and the requirements have increased massively,...
4 Minuten Lesedauer
Use Cases for the Application of 3D Models in After-Sales
While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...
2 Minuten Lesedauer
Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics
Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...
3 Minuten Lesedauer
Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation
The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance...
3 Minuten Lesedauer
3 Advantages of a 3D Spare Parts Catalog for Users
In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...
5 Minuten Lesedauer
5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies
Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar...
5 Minuten Lesedauer
Trends in After-Sales Service 2021
After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...
5 Minuten Lesedauer
Predictive Maintenance – Definition, Requirements and Advantages
"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal...
5 Minuten Lesedauer
5 Tips on How Maintenance Managers Can Make Maintenance Efficient and Proactive
Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled...
4 Minuten Lesedauer
Service 4.0 - or - Industry 4.0 and the Challenges of After-Sales Services
Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of...
3 Minuten Lesedauer
5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs
Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor....
2 Minuten Lesedauer
QR-Codes for Process and Control Optimization
In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information...
2 Minuten Lesedauer
Increase Your Added Value in After-Sales Service
Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts...
2 Minuten Lesedauer
Get Closer To Your Customer
Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...
5 Minuten Lesedauer
4 Questions About Interactive Spare Parts Catalogs
It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more...
3 Minuten Lesedauer
Industry 4.0 - Reality and No Dream of the Future
The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and...
4 Minuten Lesedauer
This Is Why You Should Invest in an Interactive Spare Parts Catalog
Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this...
5 Minuten Lesedauer
Never Again Wrong Orders - Finding Made Easy!
Another wrong order? And your search for the required information had already taken an eternity?
Today we tell you...
4 Minuten Lesedauer
How to Optimize Your Service and Spare Parts Business
Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same...
2 Minuten Lesedauer
Digitization: Man, Machine and Process in Change
Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking...
2 Minuten Lesedauer
What You Should Know About Industry 4.0
Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently...