Expert blog

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and...

The previous article already mentioned this: The data that service technicians and after-sales employees collect every...

In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the...

Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should...

It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all...

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several...

Are you already using spare parts catalogs, but not yet digitally? Then it's time to discover the most important facts...

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and...

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant...

Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a...

Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models

There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs...

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these...

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the...

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers....

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing....

The job profile of service technicians is changing - and with it his perspective. While technical understanding and...

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at...

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering...

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about...

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range...

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians...

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies...

In our series "Smart Information: Data makes maintenance intelligent ", we look at each evolutionary stage of the...

After Reactive Maintenance, Preventive Maintenance is the second level of the maintenance pyramid. In the simplest...

In our blog series "Smart Information: Data makes maintenance intelligent", we look at each evolutionary stage of the...

A revolution is taking place in the field of maintenance, repair, and service: with the feedback that IoT technologies...

From installation and maintenance to troubleshooting: The year 2020 in particular has shown that these services are...

Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or...

It is important that service knowledge is always available. With increasingly complex machines and different sources of...

Manufacturers of machines, systems, and equipment are facing a wide range of challenges: Business models are changing...

The strategic relevance of excellent customer service is growing and the requirements have increased massively,...

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In...

Germany's machine and plant manufacturers are known and appreciated worldwide for the high quality of their products....

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance...

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to...

"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal...

Every company approaches the subject of interactive spare parts catalogs differently. They set priorities, consider...

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...

It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more...

The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and...

Are you wondering what the investment in an interactive spare parts catalog could mean to you?We explain you why this...

Another wrong order? And your search for the required information had already taken an eternity?

Today we tell you...

An increasing turnover of spare parts, ensuring availability of parts (equipment/components), the supply of customised...

Up to now, the creation of a spare parts catalog has involved a lot of effort for you? It costs a lot of time,...