Expert blog

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...

Currently, the service business is already an important strategic business area for machine and plant manufacturers,...

The strategic relevance of excellent customer service is growing and the requirements have increased massively,...

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In...

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to...

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor....

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...

It is known, that the topic interactive spare parts catalogues and service information systems is getting more and more...