Expert blog

3 Minuten Lesedauer

Connect field service management software with spare parts catalog and increase first time fix rate

Field service managers want to offer their customers the best service. In doing so, they must be measured against the...
4 Minuten Lesedauer

From Pain to Gain: Smooth Data Management in the Spare Parts Business

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts...
4 Minuten Lesedauer

Part 2: Interactive spare parts catalog - an end to manual data

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several...

5 Minuten Lesedauer

Part 1: interactive spare parts catalog - the most important facts

Are you already using spare parts catalogs, but not yet digitally? Then it's time to discover the most important facts...

5 Minuten Lesedauer

4 Benefits of integrating field service management software and a digital spare parts catalog

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and...

3 Minuten Lesedauer

Field Service Management – Detection and Utilization of Field Service Optimization Potential

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant...

9 Minuten Lesedauer

Trends in After-Sales Service 2022

Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a...

8 Minuten Lesedauer

From CapEx to OpEx Part 4: New Business Models - Efficient Services

Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models

3 Minuten Lesedauer

From CapEx to OpEx Part 3: Documentation Helps to Reduce Service Costs

There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs...

5 Minuten Lesedauer

From CapEx to OpEx Part 2: Optimizing Spare Parts Storage

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the...

3 Minuten Lesedauer

From CapEx to OpEx Part 1: Making the Transition from Product to Services

Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers....

5 Minuten Lesedauer

B2B Marketplaces as a Supplement to Your Own Online Store?

Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing....

3 Minuten Lesedauer

Using 3D Data Successfully in B2B Ecommerce

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...

3 Minuten Lesedauer

E-Commerce Ecosystem: One Face to the Customer

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...

9 Minuten Lesedauer

Successful B2B eCommerce with Integrated Spare Parts Shop

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...

9 Minuten Lesedauer

Field Service Management - Challenges and Solutions

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...

5 Minuten Lesedauer

Automation as a Success Factor in After-Sales

Currently, the service business is already an important strategic business area for machine and plant manufacturers,...

3 Minuten Lesedauer

Service Excellence: Personal and Digital

The strategic relevance of excellent customer service is growing and the requirements have increased massively,...

3 Minuten Lesedauer

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In...

4 Minuten Lesedauer

Use Cases for the Application of 3D Models in After-Sales

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...

2 Minuten Lesedauer

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...

3 Minuten Lesedauer

3 Advantages of a 3D Spare Parts Catalog for Users

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...

5 Minuten Lesedauer

Trends in After-Sales Service 2021

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...

6 Minuten Lesedauer

5 Tips on How to Increase Your Revenue from Spare Parts and Services

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to...

4 Minuten Lesedauer

Service 4.0 - or - Industry 4.0 and the Challenges of After-Sales Services

Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of...

5 Minuten Lesedauer

Digitization - Friend or Enemy?

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example,...

3 Minuten Lesedauer

5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor....

2 Minuten Lesedauer

Get Closer To Your Customer

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...

5 Minuten Lesedauer

4 Questions About Interactive Spare Parts Catalogs

It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more...

4 Minuten Lesedauer

How to Optimize Your Service and Spare Parts Business

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same...