Expert blog

3 Minuten Lesedauer

Using 3D Data Successfully in B2B Ecommerce

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of...

3 Minuten Lesedauer

E-Commerce Ecosystem: One Face to the Customer

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare...

9 Minuten Lesedauer

Successful B2B eCommerce with Integrated Spare Parts Shop

What is already common practice in the B2C sector is increasingly finding its way into the B2B world: the online sale...

9 Minuten Lesedauer

Field Service Management - Challenges and Solutions

Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment...

5 Minuten Lesedauer

Automation as a Success Factor in After Sales

Currently, the service business is already an important strategic business area for machine and plant manufacturers,...

3 Minuten Lesedauer

Service Excellence: Personal and Digital

The strategic relevance of excellent customer service is growing and the requirements have increased massively,...

3 Minuten Lesedauer

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In...

4 Minuten Lesedauer

Use Cases for the Application of 3D Models in After Sales

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these...

3 Minuten Lesedauer

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in...

3 Minuten Lesedauer

3 Advantages of a 3D Spare Parts Catalog for Users

In manufacturing companies, 3D models generated in CAD systems for the design of machines, equipment or plants offer...

5 Minuten Lesedauer

Trends in After-Sales Service 2021

After-sales service is becoming an important strategic success factor in industrial companies. Due to the long service...

6 Minuten Lesedauer

5 Tips on How to Increase Your Revenue from Spare Parts and Services

In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to...

4 Minuten Lesedauer

Service 4.0 - or - Industry 4.0 and the Challenges of After Sales Services

Over the past weeks and months, we have witnessed how necessary digitalized technologies have become in all areas of...

5 Minuten Lesedauer

Digitization - Friend or Enemy?

Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example,...

4 Minuten Lesedauer

5 Facts Your Boss Should Know About Interactive Spare Parts Catalogs

Do you consider using an interactive spare parts catalog? In addition, you need arguments to convince your supervisor....

2 Minuten Lesedauer

Get Closer To Your Customer

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more...

4 Minuten Lesedauer

How to Optimize Your Service and Spare Parts Business

Many companies face different challenges when it comes to spare parts management. Often, all challenges have the same...