3 min read

Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

18.03.2021

Thomas Nagel

Find out in an interview with Thomas Nagel, specialist in the field of digitalization, which advantages the intelligent supply of information has for operators and manufacturers of machines and plants.

What opportunities does the mutual supply of machine-related data offer for manufacturers/suppliers and operators?

 

Datenaustausch

"Supplying information intelligently is the trend. Manufacturers of machines and plants are well on their way to promoting the exchange of data with the service information system. Customers benefit from this information, which in turn leads to good customer loyalty and strong cooperation. In order to keep up with the trend and not lose customers, it has become increasingly important to take advantage of the mutual exchange of information. Communication and an open approach and exchange should not be seen as a risk, but rather an opportunity with regard to digitalization.

Machine manufacturers provide their customers with relevant information on the machines they use. In return, they receive operating data.

The classic manufacturer-customer relationship is transforming into a partnership. Both sides take advantage of the service information system and thus enrich each other with the latest information. This is the only way digitalization can work these days.

Manufacturers also rely on customers buying original spare parts from them. To reduce the cost of parts, suppliers can save significant administrative costs through the service information system by guaranteeing automated ordering processes - a WIN WIN situation!"

What digitalization options do plant and machine operators have?

"Operators such as the Berliner Stadtreinigung (BSR), a municipal company, that operates a large fleet of vehicles, use machines and vehicles from different manufacturers.Wartung-ReinigungsmaschineUsing Excel lists, operators can prepare data themselves and map it in the service information system.

Another option is to create an interface to the manufacturer's system and thus connect service information systems to the operator's ERP/SAP system. The operator jumps from the ERP to the manufacturer's catalog, selects parts that he needs for maintenance and automatically transfers the data/parts into his own ERP for further processing. The manufacturer keeps his data up to date, the operator can select the right parts with little effort and integrate them immediately - a real WIN-WIN situation. The advantage here is that the data is enriched with manufacturer information."

What do manufacturers and operators of machinery and equipment have in common?

"Having good information available anytime and anywhere is a general need. A good ecosystem between manufacturers and operators can be ensured by a high level of digitalization on both sides. This is how we add value for everyone!"

What are the special aspects of the operator market regarding digitalization processes?

"Operating process plants requires a service information system that provides information quickly and without delay. The focus here is less on fine details but more on comprehensive information about plant structures. Holistic workflows for the entire service process must be taken into account, for example, in order to make information up to date and available in the "field" at any time. Service information systems and cloud-based solutions enable an integrated workflow.

The top priority is to avoid unplanned machine downtime. To achieve this, operators need a reliable expert system to trigger workflows, integrate standard systems and find spare parts quickly and easily. Information and machine data must be up to date at all times to avoid delays. It is important to identify the required adaptations for the operator market and to find a smart solution together with manufacturers/suppliers. More specific and adapted solutions for operator communities are an important step."

 

Would you like to know more?

 

For Operators:

Download brochure

 

Win-Win-Situation for Manufacturers and Operators

Learn more about the advantages of sharing service information between operators and manufacturers in our expert blog.

 

Trust in our expertise

Let us advise you about your options and opportunities in your digitalization processes.

Contact us

additional articles:

5 min read

5 Advantages of a Service Information System for Plant Operators and Manufacturing Companies

Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar with the following situation: You use machines, plants and equipment from different manufacturers, who provide information on spare...

3 min read

Exchange of Service Information Between Manufacturers and Operators: Win-Win Situation

The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance management, technical documentation and after sales, there are also numerous opportunities for collaboration between manufacturers and...

3 min read

Great Benefits for Little Effort: This Is How You Benefit From the Integration of Electronic Schematics

Plant manufacturer's work depends on the mechanical and electronical systems of their plants to function properly in order to avoid downtime and the associated plant shutdowns. Malfunctions cannot always be clearly traced back to mechanical problems or...