4 min read

Use Cases for the Application of 3D Models in After-Sales


Use cases for 3D spare parts catalogs

While engineers and designers in manufacturing companies use 3D data in CAD systems, other departments in these companies usually only have access to the derived 2D drawings. There is too much concern that internal departments will need access to the CAD system and thus expensive licenses and training.

What many companies do not know: Existing 3D data from CAD systems can be used directly for the automated creation of 3D spare parts catalogs or in technical documentation. In this way, internal departments and customers have defined access to 3D models - and can use this information in a variety of ways and benefit from it in their daily work.

Check out our brochure for more information about 3D models and their use in the spare parts catalog:

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In this article, we present the most important ways in which 3D data in the spare parts catalog or service information system can be used by your internal departments and customers.

Prepare data

Independence in data preparation - combine data accuracy and time savings

Information in spare parts catalog

Design data and technical documentation are the link between product developers and users. They are essential for the realization and understanding of the product in advance and important for its maintenance afterwards. This means that data preparation is valuable and of great importance for any after-sales business.

Technical writers have the task of preparing complex technical information in such a way that it can be understood by the users of a device, machine, or system. If technical writers have access to 3D data, they can independently create graphics from different angles and animations for repair and assembly instructions. They are then no longer dependent on product designers and constructors and their willingness to create these graphics for them.

Provide data

Be able to better explain and understand products

CAD data

In an industrial environment, 3D models of complex products enable the visualization of components.

This gives consultants, among others, better opportunities to present the corresponding machines, devices, and systems to their customers and to make them tangible and understandable. Especially in times of digital work, this is a considerable added value and paves the way for augmented reality and virtual reality.

Understand data

Identify and buy spare parts

Order spare parts online

If 3D data is included in your spare parts catalog and service information system, the identification of the correct spare parts is greatly simplified, thus supporting their sale.

Sharing 3D views can prevent comprehension problems related to a spare part. Support staff can better understand which part of the machine a customer needs assistance with by accessing 3D information. Any language barriers can be broken down in this way. This reduces the error rate and increases customer satisfaction.

The after-sales department can quickly and easily identify the right spare parts for a customer, which reduces incorrect orders. In addition, the potential to identify cross-selling and up-selling opportunities with the customer is increased, thus boosting after-sales revenue.

In preparation for a service call, your service technicians can get a virtual picture of the customer's machine or system in advance - and take the right spare parts or required tools with them straight away. Your service technicians can also access the 3D data in the service information system when they are on site with the customer. The direct comparison of the virtual, three-dimensional machine in the system and the real machine on site makes it much easier to identify the malfunction, the required spare part, or the source of the error. Interactive repair and installation instructions in 3D further facilitate the work.

Your customers or dealers can access the 3D data of their machines or systems in service via the digital spare parts catalog, the service information system, or the service portal. This makes it much easier to identify the spare parts they need. Your customers are satisfied when they can quickly find the right parts and order them directly online. This in turn increases your spare parts sales.

Conclusion: You have 3D models and have identified their potential for all the departments presented above?

Our goal is to support you in networking this information and making it available. Especially in these challenging times, information is more important than ever.

Discover now the possibilities of a browser- and platform-independent display of your 3D data!

We would be happy to assist you at any time in taking a further digitization step and merging your 3D models with our service information system. 


Free Data Check

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Free Demo Catalog with your data

You already have your 3D data, but no electronic spare parts catalog yet?
See for yourself and request our free demo catalog with your own data now!

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